Refund policy

 

Refund Policy

We’re here to make sure you have a great experience with REDACTED—from first sip to last. If something’s not right with your order, we’ll make it right.

Damaged or Incorrect Orders

If your order shows up damaged, incomplete, or not what you expected, don’t stress. Just shoot us an email at xoxo@drinkredacted.com within 7 days of delivery. Include:

  • Your order number

  • A quick note about what happened

  • A photo of the issue (if applicable)

We’ll either replace the item or refund your purchase—fast.

Returns & Refunds

Because our drinks are consumable and perishable, we don’t accept returns on opened products. If your order is unopened and in its original condition, we may be able to offer a refund or exchange. Just reach out and we’ll handle it case by case.

Please note:

  • Refunds are only processed for purchases made directly through drinkredacted.com

  • Shipping fees are non-refundable

  • We do not issue refunds for issues related to taste preferences or general dissatisfaction after consumption

Subscriptions

Managing a subscription? You can update, pause, or cancel it any time before your next renewal. Once your subscription order processes, it’s treated like any standard order under the policy above.

Lost or Stolen Packages

Once a package is marked as delivered, we are not responsible for lost or stolen shipments. If your package is missing, reach out to the carrier first. Still stuck? Contact us and we’ll do our best to help.

Still Need Help?

Our support team is always happy to help. Drop us a line at xoxo@drinkredacted.com and we’ll take care of you.